It was a bit tough to assemble, but totally worth it! My senior dog had a first time seizure with his hind legs giving out more than usual. There are days when he does not have the strength to walk. It took him some time to get used to the wheelchair, but I’m so happy that this product is out there to help bring out the spunk and pep in our senior and handicapped pets! They are so special and deserve all the support they can get!Easy to put together. Very lightweight but sturdy. Easy adjustable height and width. Wish they had the optional front wheels available it at least provide sources. EXCELLENT customer serviceMy 13-year-old pug cannot walk well now, with spine, hip, and back leg problems. I saw that this was Amazon’s Pick, which got me to look at it. The wheels looked simple enough and the reviews were largely positive. I was confident I could return these easily if they didn’t work.The wheels arrived in about 5 days. I started assembling the wheels right away, and immediately got stuck with the vague instructions and pieces of equipment that may or may not be relevant. I called Walkin Pets support (first of five calls) and they told me which pieces I actually needed and which were there for reasons they didn’t know, either.I realized fairly quickly that having no in-town support here in the Pacific NW, and having phone support M-F only Eastern time from New Hampshire, would be challenging. It was actually a major obstacle.I watched the brief videos on assembly, and didn’t find them helpful. I called twice more with specific questions about how to put together various parts since the instructions and the videos didn’t make this clear. For the second and third calls, the agents said that their videos were “very clear” and I would do well to watch them again. I did, but they weren’t. Colleen in particular was not willing to be bothered by my questions. She said she would send the video links (which I already had) and that was that.I got in touch with their fitting expert, Jillian, who was very kind and patient on the phone. I wish I could have visited Jillian in person so she could show me the steps, with my dog present. Jillian and I had both a long phone consult and then a scheduled video chat consult. Despite Jillian’s helpfulness, my pup and I couldn’t get the wheels to fit or even to work. My dog was resistant despite numerous treats and high praise. I knew i was working against a 30-day return deadline if I needed it.I reluctantly returned the wheels since they clearly would not work for my dog. They are pricey ($300 plus tax) as well. I was surprised to learn that I had to pay return shipping, which was over $30. I wasn’t aware of that when I ordered these. I remembered reviews here that mentioned getting a good chunk of money not refunded for various reasons. I followed the company’s cleaning instructions and took pictures of each part so I could show everything was clean and neatly packed.Despite this, I had a $25 “restocking fee” taken. I contacted Jillian, who said that was Amazon’s policy and not theirs. I contacted Amazon, and the agent said he would authorize the restocking fee refund from Walkin Pets. A month went by, and no refund on that fee. I contacted Amazon again, and the agent this time refunded the restocking fee.Why the 1* review?—while the construction was thicker than that of a much less expensive model available locally, it didn’t make much of a difference in fit or ease of use for my dog.—Assembly was a nightmare. Despite the instruction book, several important pieces of assembly instruction were left out. The manual needs to be rewritten for clarity. The videos, which are not helpful to those needing help, need to be redone and made clearer.—Customer service was hit or miss. Jillian was excellent. The two agents who simply referred me to their very short videos were not interested in hearing my specific questions. Colleen in particular was unhelpful, with a poor telephone manner (ie, rude).—The hidden expenses ($30 return postage; $25 restocking fee) were unpleasantly unexpected. God help you if you don’t 1) Clean the equipment like your life depended on it, and 2) keep the original packing materials.If one has a Walkin pets outlet locally, and can get in-person help, these wheels might work. They do require assistance with assembly. If you don’t have a Walkin Pets store there, I don’t recommend these wheels. It’s just too difficult to work with these given the lack of in-person support.Love it! My dog has one hind leg that hasn’t been the same since his surgery. The wheelchair gives his other leg/hip a little relief when he is exercising.Once he got used to it, he is so much happier.Great product. well designed. wheels were a bit noisy, but that is about my only complain.setting dog on it takes a few secs in my case.**I would recommend to take a look on your pet. if your pet wants to move around. chair should be ok. but if your pet just wants to be in bed.... he may not do well on it (he won't move).the chair doesn't leave rashes or marks on your pet.Anyway great product overall. you won't get a full refund and have to pay return shipping but that is understandable IMO, I'm not taking any starts for that.Would get again if I ever need one.Almost forgot... #2 bathroom may be difficult since pet can't squad.If they fix the noisy wheels I would give 5 starsI am writing this on Jun 9 2022. I bought this wonderful product on Sep 2021 for My dog who was 12 years old +IVDD and spondylosis. This saved his life back! He had been using them for about one year and stopped using them because of his symptoms got worse. He loved them so much and I could not imagine his life without this wheelchair. I highly recommend those wheelchairs . Please try and it took a week for him to used to it.Customer service is great as well.This has literally changed my French Bulldogs life so much. She moves around easily and very quickly, I’m struggling to keep up with her already and she’s only used it 3 times. It’s easy to put together and easy to use. I watch d YouTube video a few times to make sure I was doing it correctly.I’m still unsure if it’s fitted to her exactly the correct way so haven’t yet tightened it, but that will take a few more trial runs.So worth buying, as it’s been a life changer for Ruby, me and our family.I bought this for my mini dachshund after a slipped disc. Really good quality wheels. Although I’m sad to need it, I’m pleased I have this one. 5 out of 5.Very durable and ideal for our paralysed Yorkie - must allow plenty of time to get your pet used to this artificial means of movement but dogs are far more flexible than us humans !!À la réception du fauteuil roulant, nous avons constaté que la taille n'était pas adéquate pour notre chien (malgré que nous ayons pris des mesures en suivant les recommandations du détaillant). Nous avons donc retourné l'article sans l'avoir utilisé, et en utilisant l'emballage d'origine. Nous avions pris soin de vérifier la politique de remboursement au préalable, et n'avons jamais trouvé d'indications à l'effet que l'article ne serait pas remboursé à 100%. Nous avons perdu une centaine de dollars dans la transaction.i am sure most dogs do well with this wheel chair, my Pug just went backwards and found it abit heavy for her, but otherwise a good product